Need a hand?

Start with the FAQ: most questions are answered there. Otherwise, write to us and a real person will reply.

Contact supportReply within 48 business hours · Monday to Friday

A question or a bug

Describe what is happening, including your iPhone model and the app version (Profile → About). A screenshot speeds everything up.

hello@getboki.app

Your data

Export, correction, account deletion, exercising your GDPR rights.

hello@getboki.app

Report content

To dispute an analysis or report an issue with learning content, describe the problem to support.

hello@getboki.app

Frequently asked questions

GETTING STARTED

Do I need a camera?
No. Every learning path works with a smartphone camera. Lessons on aperture, shutter speed and ISO also offer variations for cameras with manual settings.
How much time per day?
A lesson takes between 3 and 7 minutes; the shooting exercise takes as long as you like. One lesson a day keeps your streak going.
Does the app work offline?
Lessons you have already downloaded are available offline, and your photos are queued. Analysis and XP are processed once you are back online.

PHOTOS AND ANALYSIS

How are my photos scored?
AI analyzes your photo using the lesson or challenge context and relevant camera settings. Its feedback is educational guidance and may be incomplete or incorrect.
Are my photos public?
No. Your photos and reports stay in your private space and are not published to other users. Authorized team members may access them to handle an analysis dispute or an incident.
Can I download my photos and progress?
To request a copy of your data, contact hello@getboki.app. Keep your own copy of your photos too.
The analysis got it wrong. What should I do?
Use "Report this analysis" below the result. This feedback helps us fix an exercise's criteria. Contact support if the problem keeps happening.

ACCOUNT AND SUBSCRIPTION

How do I cancel my subscription?
Apple manages subscriptions: iOS Settings → your name → Subscriptions → Boki → Cancel. Premium stays active until the end of the paid period. Deleting your account does not cancel your subscription.
What do I lose by switching back to the free version?
Lessons, guides and challenges remain free. Your photos and progress are kept. Premium quotas end, but extra analyses you already purchased or received remain available.
How do I delete my account?
In Boki settings, open the account and progress management section. Deletion removes the data and balances linked to your account; it does not cancel Apple subscriptions. See the privacy policy for details.
I lost my streak because of a bug
Write to us with the date in question. If the problem was on our end, we will restore your streak.
Can't find your issue?Write to us. We prefer real questions to forms.
hello@getboki.app