Need a hand?

Start with the FAQ: most questions are answered there. Otherwise, write to us and a real person will reply.

Contact supportReply within 48 business hours · Monday to Friday

A question or a bug

Describe what is happening, including your iPhone model and the app version (Profile → About). A screenshot speeds everything up.

hello@getboki.app

Your data

Export, correction, account deletion, exercising your GDPR rights.

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Report content

Problematic content in the community, or a photo published without your consent.

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Frequently asked questions

GETTING STARTED

Do I need a camera?
No. Every learning path works with a smartphone camera. Lessons on aperture, shutter speed and ISO also offer variations for cameras with manual settings.
How much time per day?
A lesson takes between 3 and 7 minutes; the shooting exercise takes as long as you like. One lesson a day keeps your streak going.
Does the app work offline?
Lessons you have already downloaded are available offline, and your photos are queued. Analysis and XP are processed once you are back online.

PHOTOS AND ANALYSIS

How are my photos scored?
The analysis looks at objective criteria tied to the current exercise: sharpness on the subject, horizon, placement on the grid, exposure, and whether your settings match the instructions. It does not judge taste or your choice of subject.
Are my photos public?
No. A photo is visible only to you, unless you explicitly publish it to the community. You can remove it at any time.
Can I download my photos and progress?
Yes, from Profile → Settings → My data: the export includes your images in original quality and your progress history.
The analysis got it wrong. What should I do?
Use "Report this analysis" below the result. This feedback helps us fix an exercise's criteria. Contact support if the problem keeps happening.

ACCOUNT AND SUBSCRIPTION

How do I cancel my subscription?
Your subscription is managed by the App Store: iOS Settings → your name → Subscriptions → Boki → Cancel. Full access remains active until the end of the paid period.
What do I lose by switching back to the free version?
You keep your account, your photos and your XP. Access to advanced learning paths and detailed analyses is paused until you subscribe again.
How do I delete my account?
Profile → Settings → My data → Delete my account. Deletion is permanent: your progress and photos are erased after the period stated in the privacy policy.
I lost my streak because of a bug
Write to us with the date in question. If the problem was on our end, we will restore your streak.
Can't find your issue?Write to us. We prefer real questions to forms.
hello@getboki.app